Room booking, table booking & gift voucher terms and conditions

Room cancellation policies

Cancellation policy- best available room and breakfast

Valid credit/debit card must be provided at the time of the booking to secure your reservation. Full payment will be taken 10 days prior arrival. In case of cancellation within the 10-day cancellation policy and/or in case you are unable to travel due to a test result or any other reasons, the hotel cannot take responsibility for your loss and no refund will be made for any funds. We recommend to check travel insurance policies to cover your incidental losses due to cancellations or if the travel plans change. The hotel reserves the right to cancel the booking up to 10 days prior to arrival, due to unforeseeable circumstances. If we are unable to charge your card when the payment is due, your reservation will be cancelled automatically. Please ensure you have the correct funds available.

Cancellation policy - dinner, room & breakfast package

Valid credit/debit card must be provided at the time of the booking to secure your reservation. Full payment will be taken 10 days prior arrival. Dinner value up to £30/person. In case of cancellation within the 10-day cancellation policy and/or in case you are unable to travel due to a test result or any other reasons, the hotel cannot take responsibility for your loss and no refund will be made for any funds. We recommend to check travel insurance policies to cover your incidental losses due to cancellations or if the travel plans change. The hotel reserves the right to cancel the booking up to 10 days prior to arrival, due to unforeseeable circumstances. If we are unable to charge your card when the payment is due, your reservation will be cancelled automatically. Please ensure you have the correct funds available.

Cancellation policy - advance purchase rates

Advance Purchase Rates (including voucher bookings) Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. In case you are unable to travel due to a test result or or any other reasons, the hotel cannot take responsibility for your loss and no refund will be made for any funds. We recommend to check travel insurance policies to cover your incidental losses due to cancellations or if the travel plans change. If we are unable to charge your card when the payment is due, your reservation will be cancelled automatically. Please ensure you have the correct funds available.

Group Accommodation Booking Terms & Conditions

Applies to bookings of 4 rooms or more

Bookings of four (4) rooms or more are treated as a Group Accommodation Booking and are subject to separate payment and cancellation terms from our standard individual-room flexible booking terms.

By making a Group Accommodation Booking, the lead guest confirms acceptance of the following terms:

Payment Schedule

* A 15% deposit is required to secure the reservation.

* The initial 15% deposit is refundable only where the entire group booking is cancelled 56 days or more before the scheduled arrival date.

* 56 days before arrival, 50% of the total booking value becomes due and payable.

* Once the booking enters the 56-day period before arrival, all payments already made and all payments becoming due at that stage are non-refundable in the event of cancellation.

* The remaining balance is due 21 days before arrival.

* Once the booking enters the **21-day period before arrival, the full booking value is due and non-refundable in the event of cancellation or non-arrival.

Cancellation

56 days or more before arrival:

The group booking may be cancelled and the 15% deposit will be refunded.

55 days to 22 days before arrival:

The 50% payment due under the booking is non-refundable. This includes the original deposit and subsequent advance payments made towards the booking.

21 days or fewer before arrival:

100% of the total booking value is due and non-refundable.

For the avoidance of doubt, our standard individual-room flexible cancellation policy, including any advertised 10-day flexible cancellation period, does not apply to Group Accommodation Bookings of four rooms or more.

Guests who wish individual rooms to benefit from the standard individual-room cancellation terms must make separate individual reservations, subject to the rate and cancellation conditions applicable to each reservation at the time of booking. Four or more rooms booked together, coordinated as one party, or administered as one group will be treated as a Group Accommodation Booking.

Cancellation After Entering a Non-Refundable Period

Where a group booking is cancelled after entering a non-refundable period, the hotel will release the cancelled accommodation for resale and take reasonable steps to mitigate its loss.

Any refund or reduction subsequently offered as a result of accommodation being successfully resold will be determined having regard to the value of accommodation resold, the rate achieved, administrative costs and other reasonable losses arising from the cancellation. Successful resale does not automatically entitle the guest to a full refund.

Nothing in these terms affects the guest’s statutory rights under applicable UK consumer law.

Changes and Partial Cancellations

Reduction in the number of rooms, shortening of the stay, changes of dates or cancellation of individual rooms forming part of a Group Accommodation Booking will be treated as a cancellation of the affected accommodation and will be subject to the cancellation terms above.

No-Show / Early Departure

No refund will be provided for non-arrival, unused rooms, late arrival, early departure or any portion of the accommodation or stay not used by the group.

Acceptance of Group Terms

The lead guest is responsible for the Group Accommodation Booking and for ensuring that all members of the party are aware of these terms.

Payment of the deposit, subsequent payment towards the reservation, or written confirmation to proceed with the booking constitutes acceptance of these Group Accommodation Booking Terms & Conditions.

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GROUP BOOKINGS – 4 ROOMS OR MORE

Bookings of four rooms or more are subject to our separate Group Accommodation Booking Terms and do not qualify for our standard 10-day flexible cancellation policy.

Cancellation charges:

56+ days: refundable

55–22 days: 50% non-refundable

21 days or fewer: 100% non-refundable

Please review the Group Accommodation Booking Terms before confirming your reservation.

Direct bookings only. Third party bookings please refer your booking agents T&Cs

Table bookings in our restaurant and bistro

Valid credit/debit card must be provided at the time of the booking to secure your reservation. A £10/person non-refundable deposit is charged for a table of minimum of 2 or upwards at the time of booking. Please note that if the booking is not honoured, is cancelled or is a no show, a cancellation fee is 100% and no deposit will be refunded. Your deposit will be deducted from your final bill at the time of dining. Any postponed reservation will be honoured up to 3 months period based on availability and preliminary agreement with reception. Please note that special Terms&Conditions may apply for key dates. Please ensure you arrive at the time of your booking as tables are kept only for a maximum of 15 minutes from the requested time. Should you wish to bring a cake which has been prepared off our premises, we charge a £3/person fee based on the number of guests the table is booked for and require a full list of ingredients for food safety purposes. By clicking "Complete booking", you agree to the Booking Terms and Conditions and Privacy Policy. If you are using the voucher as a method of payment, there is no cash refund to be given. Indoor bookings cannot be moved to the Beer Garden. The restaurant cannot take responsibility for bookings made to our bistro instead of Blair Atholl

The Atholl Arms Hotel Dunkeld is an independent business relying upon bookings being honoured by our guests or sufficient notice being given of any required changes to reservations.

To ensure a seamless and enjoyable dining experience for all our guests, we kindly ask that you note the following:

* A mandatory 10% service charge will be added to the final bill for all tables of 10 guests or more, private hire and events

* We are pleased to offer complimentary cakeage for parties of 10 guests or more celebrating a special occasion.

* To allow our team to provide the highest standard of service, we are unable to split bills for tables of 6 guests or more. We kindly request that one payment is made for the entire table.

* By confirming your reservation, whether made online or by telephone, and paying the required deposit, you confirm that you have read, understood and accepted these Terms & Conditions in full.

Thank you for your understanding and cooperation. We look forward to welcoming you and delivering an exceptional dining experience.

These will be held in a secure PCI-DSS compliant vault. Unfortunately, our experience of parties failing to cancel or amend bookings dictates this precaution is now necessary. If you have any queries regarding our terms and conditions do not hesitate to contact the restaurant. By making a reservation at The Atholl Arms Hotel Dunkeld, you agree to our reservation and cancellation terms. We wish to thank you for your understanding and co-operation and look forward to welcoming you.

Gift vouchers

All vouchers must be used as one transaction and the amount cannot be split into separate transactions.